The order process and delivery of polyurethane decorative elements is a structured technical workflow governing quote approval, production scheduling, ex-works logistics, and site reception controls. Understanding these parameters ensures correct specification alignment and seamless installation on construction sites. Polure provides technical guidelines to maintain material integrity and process accuracy from factory output to site handover.
Quote Validity and Production Authorization
The quotation process for architectural polyurethane elements establishes clear commercial and technical boundaries before manufacturing starts. Standard project quotes specify precise material parameters, including rigid closed-cell polyurethane density targets of approximately 150-220 kg/m³ within an allowable 150-220 kg/m³ range. Quotations are valid for 7 days to account for raw material cost adjustments.
Manufacturing authorization depends strictly on two technical requirements:
- Formal written sign-off on technical specifications and dimensional schedules.
- Confirmation of the stipulated advance payment.
Once advance payment is confirmed, the order enters the production schedule. Technical performance standards, including dimensional stability test results for -20 °C / +70 °C and water absorption limits under 1%, are integrated into factory batch management.
Ex-Works Factory Delivery Logistics Model
Polyurethane architectural products are distributed under an Ex-Works (factory delivery) commercial model. Under this arrangement, manufacturing finishes once elements pass quality control and are made available at the production loading bay. The client or designated freight logistics provider assumes responsibility for transit arrangements and site offloading.
Profiles are dispatched in factory-primed condition to protect the closed-cell structure during transport. Because high-density polyurethane profiles feature rigid structural characteristics, proper stacking and physical securing during transport are mandatory to prevent flexural stress or corner damage during transit.
On-Site Technical Inspection and Reception Procedures
Formal inspection at the time of delivery is a necessary step before accepting shipments on site. Project managers or installation supervisors must physically check incoming packages against delivery manifests and approved technical orders prior to signing carrier receipts.
Key reception verification steps include:
- Verifying total piece counts against technical project schedules.
- Inspecting outer profile edges, decorative reliefs, and factory-primed coatings for transit abrasion.
- Confirming that product dimensions match the specified project drawings.
If physical damage or quantity variances are detected during reception, details must be documented directly on the freight delivery documentation before the carrier leaves the site.
Pre-Installation Preparation and Technical Safety Limits
Correct site handling following delivery ensures polyurethane elements remain ready for assembly. Products feature a factory primer, making an additional field primer coat optional depending on final paint specification. Site storage requires flat, clean, and dry conditions to prevent mechanical deformation before installation.
Technical constraints must be strictly observed during preparation:
- Surfaces receiving profiles must be thoroughly clean, dry, and free of loose debris.
- Polyurethane columns and decorative pilasters are non-structural elements and cannot bear structural loads.
- Profile joint cuts must be executed at precise 45-degree miter angles using fine-toothed saw blades.
Assembly Adhesives and Exterior Finishing Standards
Installing delivered polyurethane profiles requires specific mechanical and chemical fastening protocols. Mounting relies on specialized polyurethane (PU) assembly adhesive applied to clean bonding surfaces. Standard silicone adhesives are strictly forbidden as they fail to form permanent structural bonds with high-density polyurethane.
Mechanical fixation using corrosion-resistant screws is mandatory to hold profiles in position while adhesive cures. Final finishing involves applying filler paste, sanding with 180-220 grit sandpaper, applying an optional primer coat, and finishing with two coats of paint. For exterior facade applications, UV-resistant exterior paint is mandatory to prevent environmental degradation.
Commercial Return Conditions and Guidelines
Return policies for high-density polyurethane products align directly with formal contract terms and manufacturing conditions. Standard, non-customized stock items in original factory-primed condition may be eligible for return review within defined contractual timeframes, subject to restocking evaluations. Polure applies these standard terms to maintain clear accountability across all orders.
Return exclusions apply under the following technical conditions:
- Custom-manufactured profiles, modified dimensions, or non-standard moldings.
- Elements that have been cut, installed, sanded with 180-220 grit media, or field-painted.
- Products damaged due to improper on-site storage or incorrect handling post-delivery.
Frequently Asked Questions
How can I place an order?
Please send us the product codes and quantities you would like to purchase using the telephone number, email address, or WhatsApp contact details on our contact page, and we will send you a written quotation specifying the price and lead time. Quotations are valid for 7 days.
Is there a minimum order quantity?
The minimum order quantity varies by product; in general, there is no minimum order requirement. Some products, such as columns, may be subject to a minimum quantity; where applicable, this is stated on the product page.
Are prices quoted per piece, per length, or per metre?
The unit of sale varies by product: some products are sold by the piece, some by length, and some by the metre. The unit of sale for each product is stated on the product page. Prices are not published on this website; they are provided in a written quotation prepared specifically for you.
Do the prices include VAT, and in which currency are quotations issued?
Prices are not published on this website; the currency and VAT information are stated in the written quotation sent to you. The invoice is issued in the name associated with the account from which the payment was made.
How is payment made?
A 40% advance payment is required for all orders, with the remaining balance payable upon delivery. Orders for which the advance payment has not been received are not added to the production schedule.
What is the lead time?
The lead time is set according to your order and stated in the quotation we send you; we do not publish a fixed lead time on the website. The lead time given in a quotation applies to the day on which the quotation is issued.
How is delivery arranged, and who pays the shipping costs?
Our products are sold on an ex-works basis; transport and shipping are the buyer's responsibility and are not included in the prices. As our contracted shipping company does not provide insured transport, we recommend collecting the products using a transport company or your own vehicle.
Do you provide installation services?
Installation services are available upon request: each request is assessed based on the size and location of the project and priced in a separate quotation. Installation is not included in the product price; if you intend to have the products installed by your own installer, we recommend using PU-based mounting adhesive.
Do your products come with a warranty?
We do not provide a time-limited warranty for our products; products with manufacturing defects will be replaced. We recommend inspecting the products on the day you receive them.
Do you sell moulds, machinery, or raw materials?
No, we do not sell moulds, machinery, or raw materials. We only sell finished products and manufacture products to order.
Where are you located, and may I visit you?
We are located in the Tuzla district of Istanbul, Turkey; our full address is provided on our contact page. To arrange a visit, please contact us using the telephone number, email address, or WhatsApp contact details on the same page.
How can I contact you? Can I reach you via WhatsApp, telephone or e-mail?
Yes, you can contact us through all the telephone, WhatsApp and e-mail channels listed on our contact page; our current numbers and addresses are always available on that page. For a quick response, include the product code and quantity, or the dimensions of your space and a photograph, in your message. If you would like us to call you back, include your telephone number in the message; our sales team will contact you.
What should I do if the products arrive damaged or incomplete?
On the day you receive the products, check the number of packages and the products against the shipping document; if there is any damage or shortage, have it recorded on the delivery document and notify us as soon as possible, together with photographs. Products found to have manufacturing defects will be replaced. As the products are sold on an ex-works basis, you must also report any damage occurring during transport separately to the shipping company.
Do you ship internationally, and how are customs procedures handled?
Yes, we also sell to customers in other countries; the products are sold on an ex-works basis, and international shipping and, where applicable, customs procedures, taxes and import costs are the responsibility of the buyer. You may work with your own logistics company or ask us for assistance in finding a shipping company and planning the shipment. The number, dimensions and weights of the packages will be provided to you after packing has been completed.
Can you recommend a model based on my photograph, and do you provide 3D design support?
Yes, if you send us photographs and the dimensions of your space, we can recommend suitable models and sizes from our catalogue. Visualisation and 3D design services are subject to a fee and are quoted separately in a written quotation according to their scope; on-site inspection and measurement are also paid services. Before making your decision, you can review application photographs in the project photo gallery on our website.
How many metres is 1 length of cornice?
For cornices and similar profiles, one length is generally 2400-2440 mm long. Since the length may vary depending on the product, the exact dimensions and sales unit of each product (length, metre or piece) are specified on the product page. For quantity calculations, we recommend adding a cutting waste allowance of 10% for plain profiles and 15% for patterned profiles to account for corner cuts.
Is there a price per m² for the wall panel, and how many panels are needed for 1 m²?
For wall panels, the price is not given per m² but according to the product's sales unit, which is specified on the product page. To determine the required quantity, divide the area to be covered by the area of one panel calculated from the dimensions on the product page, and add a 10% cutting waste allowance for cuts. Send us the dimensions of your area for the exact quantity and price, and we will prepare a written quotation for you.