Delivery and Returns Policy

• All products are sold Ex Works (Ex Works – EXW). The price covers the product price only; transport, shipping and installation are not included in the price and are the buyer’s responsibility.
• The delivery time varies according to the product group, quantity and production schedule; the estimated time is notified in writing in the quotation and order confirmation.
• Our contracted shipping company does not provide insured delivery. Therefore, we recommend that you collect the products through a transport company or with your own vehicle.
• Check the products on the day you receive them. In the event of transport-related damage, a report must be prepared together with the carrier; damage claims without a report cannot be processed.
• The products must be collected no later than 10 days from the date they are ready; thereafter, a daily storage fee will apply.

All our polyurethane products are made to order: for each order, a mould is prepared according to the model, dimensions and quantity, the mould is revised where necessary, and production is planned according to the order. Therefore, pursuant to Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, consumers have no right of withdrawal for these products, which are prepared in accordance with their requirements.

• Returns of faultless products may be requested within 14 days of delivery and are limited to a maximum of 10% of the order quantity. A 30% general expense deduction is made for returned and cancelled products.
• Products to be returned must be unused, not installed and in their original packaging.
• The following products cannot be returned: products made to special dimensions, painted or deformed products, wooden beams and products with a radius.
• Returns of flexible (flex) products are strictly not accepted.

Romanian websites (polure.ro, decoratiunicasa, decorativex, decoratiunipoliuretan): faultless products cannot be returned; only replacement or a refund is provided in cases of manufacturing defects or incorrect shipment. The 10% / 30% rule applies to the Turkish websites and polure.eu.

If a product has a manufacturing defect or an incorrect product has been shipped, we will replace the product or refund its price. A clear photograph of the defect and the product code are sufficient. The product must be unused, not installed and in its original packaging.

• Shipping and transport charges, including those for returns and replacements, are not covered by our company.
• For shipments returned because the buyer could not be reached or because the contact details were incorrect, the outward and return shipping charges are the buyer’s responsibility.

• Obtaining a quotation is free of charge; the quotation is valid for 7 days.
• As the products are manufactured according to the order with mould preparation, the order is not confirmed or put into production until the 40% advance payment (down payment) has been received. An order whose payment has not been completed will not be dispatched.
• The subsequent addition of products not included in the quotation is subject to an additional charge.
• The stated lead time (production period) is valid only for the day on which the quotation is issued.

Installation is not included in the price and is the buyer’s responsibility. The profiles are installed using polyurethane-based installation adhesive and, where necessary, mechanical fastening: 60–90 min clamping in the adhesive, full strength after 2–3 days. Ceiling cornices and wide centrepieces must be supported throughout the curing period.

For questions regarding delivery and returns, you may write to us at info@polure.com.tr.